# Ask for the review right after support solved the problem

- Category: distribution
- Author: Cristian (https://indie.md/people/cristian-antohe/)
- Source: https://indie.md/events/indie-tm-19-timisoara-october-2026/
- Canonical URL: https://indie.md/advice/ask-for-the-review-after-the-refund/

TranslatePress collects reviews by hand: support asks users who just had a good experience, even right after refunding a renewal they did not intend to pay. A refund handled fast is often the moment a customer trusts you most. Asking directly, with no incentive and no third-party review service, keeps the listing clean and the marketplace off your back. Make the ask part of closing a ticket, not a campaign.