# Bootstrapped and profitable means your roadmap answers to customers, not investors

- Category: business
- Author: Greg (https://indie.md/people/grigore-raileanu/)
- Source: https://indie.md/journeys/grigore-retently/
- Canonical URL: https://indie.md/advice/bootstrapped-answers-to-customers/

Retently is bootstrapped and profitable, so the people it answers to are its customers rather than a board or an investor with an exit timeline. Greg treats that independence as a feature customers can feel: the product stays stable and present, there is no pressure to pivot away from the people who depend on it, and there is no risk of it being sold off and shut down. Teams trust a feedback platform more when they know it will still be there next year, run by the people who built it. Owning the business outright is what lets a founder optimize for the customer's decade instead of an investor's quarter.