# Let the on-prem support reality reshape the whole company

- Category: business
- Author: Fineas Silaghi (https://indie.md/people/fineas-silaghi/)
- Source: https://indie.md/journeys/fineas-aisafe/
- Canonical URL: https://indie.md/advice/let-on-prem-support-reshape-the-company/

When AISafe runs inside a customer network, Fineas loses live logs, the freedom to hotfix, and any telemetry he did not contractually negotiate. Beyond what that does to the price, it reshapes how the company is built: support has to be staffed for blind debugging, the software has to be written to be diagnosable without a live connection, and the whole engineering culture has to absorb slower, more deliberate releases. Founders selling on-prem should treat the support model as an architectural and organizational decision, not only a pricing input. The way you will have to support the product after the sale should influence how you build the product and the team long before the first contract is signed.