# Never make a mobile user switch apps and come back

- Category: product
- Author: Valentin Bora (https://indie.md/people/vali/)
- Source: https://indie.md/journeys/vali-doesmyemail/
- Canonical URL: https://indie.md/advice/remove-the-app-handoff/

doesmyemail.work asked mobile users to copy an address, switch to their mail app, paste, and send, and that hand-off is exactly where people abandoned the flow. The fix was a single mailto link that pre-fills everything, turning four steps into one tap. Every time you ask a user to leave your app, do something elsewhere, and return, you are betting they make it back, and on mobile many do not. Collapse cross-app hand-offs into one action wherever you can. The smoothest flow is the one that never leaves the screen.