# Translate an invisible technical problem into plain English

- Category: product
- Author: Valentin Bora (https://indie.md/people/vali/)
- Source: https://indie.md/journeys/vali-doesmyemail/
- Canonical URL: https://indie.md/advice/translate-jargon-into-plain-english/

doesmyemail.work could have reported "SPF: softfail, DKIM: none" like every other tool and helped no one. Instead it says "does your domain say yes, I sent this." Turning opaque jargon into a sentence a non-expert understands is not decoration, it is the product, because the user's real problem is that they cannot tell what is wrong. When your tool surfaces a technical diagnosis, spend the effort to say it in the user's language. The translation is often worth more than the diagnosis itself.